Troubleshooting

Clear Browser Cache

Description If aiFind or other plugins we work with are updated, it may be necessary to clear your browser cache. Step by Step: Google Chrome Click the icon (sliders) in the top left next to the address bar. In the popup, click on “Website settings”. Then click the “Clear data” button on the right side of the website. Confirm the action by clicking “Clear”. Step by Step: Other Browsers Google Chrome: Click here Microsoft Edge: Click here Safari: Click here Background Information Caching issues may occur if your browser has stored data (cookies) that have become outdated, usually as a result of software updates in aiFind. Tips & Tricks We recommend using Google Chrome, as it offers the highest compatibility with all features in aiFind. On Windows, you can perform a hard refresh while the browser is open by pressing “Ctrl” + “F5”. This forces the website to reload all data. Please contact us immediately if you experience any issues while clearing your cache or if you are using a different operating system.

Clear Browser Cache

Description From time to time, aiFind may not display the latest information or data. This can also lead to error messages. Clearing your browser cache usually resolves this issue. Getting Started Open aiFind in your browser. Step by Step: Google Chrome 1. Click the lock icon next to the address bar (top left). 2. In the popup, click “Site settings.” 3. Click “Clear data” next to the website. 4. Confirm by clicking “Delete.” Alternatively, click here for instructions. Step by Step: Other Browsers - Google Chrome: Click here - Microsoft Edge: Click here - Safari: Click here Background Information Caching issues can occur when your browser stores data (cookies) that become outdated—often due to software updates in aiFind. Tips & Tricks - We recommend using Google Chrome, as it offers the best compatibility with all aiFind features. - On Windows, you can perform a hard refresh by pressing Ctrl + F5 while the browser is open. This forces the website to reload all data. - Please contact us immediately if you have trouble clearing your cache or if you are using a different operating system.

All about passwords

If you or your colleague/employee have a new account, the password can be easily reset using the “Forgot Password” function on the login screen. Once you click on “Forgot Password,” you simply need to enter an email address. You will then receive a link via email, allowing you to set a new password. If this is not possible due to technical reasons, please contact our support team via email at support@aifind.io. Our support team will provide you with a one-time password. Once you have entered it, you will be prompted to create a new password. After successfully setting it, you can log in using your new password.