aiFind automatically maintains internal backups of customer data to protect against hardware or software failures. If you require a copy of your data for your own records, migration, or contractual reasons, you can request a data backup from the aiFind Support team.
Requesting a Backup
Only authorized customer contacts may request a backup.
To request a backup, please contact the aiFind Support team and provide:
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Your company name
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The environment/account the backup should be created from
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The requested delivery date
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The contact person responsible for receiving the backup
If your contract with aiFind is ending, we recommend requesting your final backup as early as possible to ensure sufficient processing and download time.
Scope of the Backup
aiFind provides full backups only.
A backup includes:
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Full MongoDB database export
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Complete file and storage data
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Attachments and uploaded documents in their native format
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Associated metadata and system data required for data integrity
Backups are provided in compressed industry-standard archive formats.
Backup Types & Pricing
Contract Termination Backup (Free)
If your contract with aiFind ends, one final full backup of your data can be provided free of charge.
Backup During Active Contract (Paid Service)
Backup requests during an active aiFind subscription are considered a professional service and may incur additional charges.
The aiFind team will provide pricing and delivery estimates before processing the request.
Backup Delivery
Backups are securely provided via SFTP.
For Windows users, we recommend using WinSCP to access and download the files. Mac and Linux users may use any industry-standard SFTP client.
After the backup has been prepared, aiFind Support will provide:
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SFTP server details
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Login credentials
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Download instructions
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Availability period for the files
Important Notes
Backup Format
Backups are provided in MongoDB/database format and not as Excel, CSV, or PDF exports.
This is necessary because aiFind stores large volumes of interconnected and structured data that cannot be represented reliably in spreadsheet or document formats without losing important relationships and metadata.
Technical Responsibility
aiFind Support can assist with providing access to backup files but does not provide support for:
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Data restoration
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Data mapping
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Database migration
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Custom data transformation
For technical work involving restored backup data, we recommend working with an experienced database administrator or developer familiar with MongoDB.
FAQ
Why is my backup not provided as Excel or PDF?
Due to the volume and complexity of the data stored in aiFind, simplified export formats such as Excel or PDF would not preserve the full structure and relationships of your data.
The database backup format ensures complete data integrity and allows accurate restoration if required.
What is MongoDB?
MongoDB is a document-oriented database technology used by aiFind to securely store and manage application data, relationships, files, and metadata.
The backup contains your data in a format that can be restored into compatible MongoDB environments if needed.
How long is the backup available for download?
Download availability may vary depending on backup size and contractual status. aiFind Support will communicate the retention period when the backup is prepared.